REACH U DELIVERY EXPRESS LLP

– Terms & Conditions

Last Updated: 21-02-2026

Welcome to REACH U . By using the REACH U application, you agree to the following Terms & Conditions. Please read them carefully.

1. Definitions

“Company” refers to REACH U .
“App” refers to the REACH U mobile application.
“Customer” refers to users who book rides.
“Driver” refers to registered partners providing ride services.

Part A – Customer Terms & Conditions

1. Account Registration

Customers must provide accurate personal information during registration.
Customers are responsible for maintaining account confidentiality.
REACH U reserves the right to suspend accounts with false information.

2. Ride Booking

Ride availability depends on driver availability.
Estimated fare and time may vary due to traffic or other conditions.
Customers must confirm pickup and drop details correctly.

3. Payments

Customers can pay via cash, UPI, wallet, or other available payment methods.
Wallet balance must be sufficient before booking.
REACH U is not responsible for failed transactions due to bank or payment gateway issues.

4. Cancellation Policy

Cancellation charges may apply if a ride is cancelled after driver assignment.
Repeated cancellations may result in account suspension.

5. Customer Conduct

Customers must behave respectfully with drivers.
Any abusive behavior may lead to permanent account termination.

Part B – Driver Terms & Conditions

1. Registration & Documents

Drivers must submit valid driving license, vehicle registration, insurance, and ID proof.
Drivers are responsible for keeping documents updated.

2. Ride Acceptance

Drivers should not cancel rides frequently after accepting them.
Continuous cancellations may result in temporary or permanent suspension.

3. Earnings & Payments

Drivers will receive payments after deducting company commission.
Wallet balance and incentives will be credited as per company policy.

4. Driver Conduct

Drivers must maintain professional behavior.
Overcharging, misconduct, or unsafe driving will lead to strict action.

5. Vehicle Standards

Vehicle must be clean and in good condition.
REACH U reserves the right to inspect vehicles if required.

6. Limitation of Liability

REACH U acts only as a platform connecting customers and drivers. The company is not responsible for:

Personal belongings lost during ride
Delays due to traffic or weather
Disputes between customer and driver

7. Privacy

User data will be handled as per REACH U Privacy Policy. Personal information will not be shared with third parties without consent, except as required by law.

8. Modification of Terms

REACH U reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the app means acceptance of updated terms.