REACH U DELIVERY EXPRESS LLP
– Terms & Conditions
Last Updated: 21-02-2026
Welcome to REACH U . By using the REACH U application, you agree to the following Terms & Conditions. Please read them carefully.
1. Definitions
- “Company” refers to REACH U .
- “App” refers to the REACH U mobile application.
- “Customer” refers to users who book rides.
- “Driver” refers to registered partners providing ride services.
Part A – Customer Terms & Conditions
1. Account Registration
- Customers must provide accurate personal information during registration.
- Customers are responsible for maintaining account confidentiality.
- REACH U reserves the right to suspend accounts with false information.
2. Ride Booking
- Ride availability depends on driver availability.
- Estimated fare and time may vary due to traffic or other conditions.
- Customers must confirm pickup and drop details correctly.
3. Payments
- Customers can pay via cash, UPI, wallet, or other available payment methods.
- Wallet balance must be sufficient before booking.
- REACH U is not responsible for failed transactions due to bank or payment gateway issues.
4. Cancellation Policy
- Cancellation charges may apply if a ride is cancelled after driver assignment.
- Repeated cancellations may result in account suspension.
5. Customer Conduct
- Customers must behave respectfully with drivers.
- Any abusive behavior may lead to permanent account termination.
Part B – Driver Terms & Conditions
1. Registration & Documents
- Drivers must submit valid driving license, vehicle registration, insurance, and ID proof.
- Drivers are responsible for keeping documents updated.
2. Ride Acceptance
- Drivers should not cancel rides frequently after accepting them.
- Continuous cancellations may result in temporary or permanent suspension.
3. Earnings & Payments
- Drivers will receive payments after deducting company commission.
- Wallet balance and incentives will be credited as per company policy.
4. Driver Conduct
- Drivers must maintain professional behavior.
- Overcharging, misconduct, or unsafe driving will lead to strict action.
5. Vehicle Standards
- Vehicle must be clean and in good condition.
- REACH U reserves the right to inspect vehicles if required.
6. Limitation of Liability
REACH U acts only as a platform connecting customers and drivers. The company is not responsible for:
- Personal belongings lost during ride
- Delays due to traffic or weather
- Disputes between customer and driver
7. Privacy
User data will be handled as per REACH U Privacy Policy. Personal information will not be shared with third parties without consent, except as required by law.
8. Modification of Terms
REACH U reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the app means acceptance of updated terms.